Frequently Asked Questions
Everything you need to know about shopping with a purpose.
Where does the profit from my purchase go?
100% of the profits from our online store go directly toward supporting RSPCA Victoria's mission to prevent animal cruelty and provide care for animals in need.
How long will it take for my order to arrive?
Standard shipping within Australia typically takes 5-7 business days. Express shipping is available and usually takes 1-3 business days depending on your location.
What is your return policy for apparel?
We offer a 30-day return policy for most fashion items. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or exchange.
Are your clothing items ethically sourced?
Yes, we prioritize working with suppliers who adhere to ethical manufacturing standards and use sustainable materials where possible to ensure our fashion is kind to both animals and the planet.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, we only ship within Australia to ensure we can provide the most efficient service and support to our local community and animal shelters.